FAQ

At “Merla Care,” we offer a wide range of cosmetics and personal care products, including skincare, haircare, and body care. All the products we offer come from trusted global brands and are made with safe and effective ingredients.

Yes, all the products available with us are 100% original and are imported directly from renowned brands to ensure the highest quality and safety.

Yes, we make sure to offer products suitable for all skin types, including sensitive skin. You can always read the product description to check the ingredients or contact our team for advice on the best products for you.

Of course! Our specialized team is ready to assist you in choosing the best products for your needs, based on your skin or hair type, to ensure you get the best possible experience.

We ensure to deliver your orders as quickly as possible. Typically, delivery takes between 2 to 5 business days within Egypt. However, delivery times may vary depending on the region.

Currently, we focus on shipping within Egypt. However, we are working on expanding our services to include other countries soon.

We accept several convenient payment methods, including cash on delivery, bank transfer, and credit or debit cards.

Yes, we guarantee your complete satisfaction with your purchases. You can exchange or return unopened and unused products within 14 days of purchase. Please review our return policy for full details.

Yes, we regularly offer special deals and discounts on a selection of our products. Be sure to subscribe to our newsletter and follow our social media accounts to stay updated on the latest offers.

Our customer service team is always available to answer your inquiries. You can contact us via the “Contact Us” page or through the email and phone number available on the website.